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10 Under 30 :: 2017

Written by April Darrow
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10 under 30 2017 Molly.RMolly Ross
Business Manager, Blue Hills Ski Area, Mass.
Age: 24
Hometown: Brockton, Mass.
Six-word bio: Work hard and love your job.
Fun fact: Once drove a duck boat—an amphibious WWII-style vehicle—through the streets of Boston while working for a tour company.

This year’s youngest nominee, Molly Ross spent her teen years skiing the slopes of Wachusett Mountain with the ski club. During college in Boston, she worked as a cashier at Blue Hills and was offered a full-time job upon graduation. Ross quickly progressed from customer service to HR to business manager, a role she’s held for the past three years.

What’s the job of business manager entail?
Blue Hills is a small ski area, so we all take on a multitude of responsibilities. I’m responsible for recruiting, hiring, payroll, overseeing indoor departments like customer service and F&B, and tracking different projects. On any given day I’m doing like 50 different things, but it keeps it interesting.

Do you supervise anyone?
Yes, the customer service, F&B, and rental managers.

How do you define a good leader?
Being a good leader in the ski industry, you have to be adaptable. Every day is completely different than the day before.

What’s a proud moment for you?
I am proud of the recruitment program I put together last spring. I analyzed issues that we’ve had with recruiting seasonal employees and developed several new recruiting programs and a plan to solve these issues. The results were incredible. We had the largest turnout out we've ever had at our on-site job fairs and the largest group of applicants through our online questionnaire.

In 10 years?
Definitely still in the ski industry, in a management role. This is kind of my niche. The opportunity to do so many things at Blue Hills will definitely give me the skills to manage in this industry.

10 30 vote17

 


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