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Mountain Spy

Mountain Spy March 2014 Valet Parking

 

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In this month’s Mountain Spy, we tackled straightforward customer service. When a mother is bringing her brood up to your hill, how easy are you making life for her? A special shout-out to the French Canadians who nailed this one.

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Mountain Spy January 2014 Skin Up

 

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In this month's Mountain Spy, we tackle what is becoming a controversial subject--uphill traffic. But this is a test of customer service. Whether the answer is "yes" or "no," it still pays to deliver information with a friendly attitude.

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Mountain Spy November 2013 Terrain Park Features

 

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In this month's Mountain Spy, we logged on to Facebook and posted our question on the walls of several mountain resorts. In a world of immediate customer service, Facebook is the first place many customers go for a quick answer--and a legitimate one at that. Unfortunately, almost half of the mountains didn't respond to our message and left our Mountain Spy in the dark...others nailed it!

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Mountain Spy September 2013 Recommendations

 

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In this month’s Mountain Spy, there were two stand-outs and several more that were almost perfect. Of course, there were a few that were subpar, proving once again that the employees answering the phone can make or break developing customer loyalty.

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Mountain Spy July 2013 Zipline

ISSUE

VOLUME

52-4

PAGE

24

SUBJECT

Customer Service

 

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In this month’s Mountain Spy, we mark an unfortunate first: two epic fails. With summer operations growing in popularity, it pays to make sure the folks answering the phones are as good as your winter best. Or perhaps these were your winter best and they need some time off!

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Mountain Spy May 2013 Conditions

ISSUE

AUTHOR

Elizabeth Eren

VOLUME

52-3

PAGE

34

SUBJECT

Customer Service

 

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Mountain spy, Liz Eren, asks a question on finding the best snow. We’d like to give credit for this question to Arapahoe Basin’s Alan Henceroth, who told us that they get this call a lot. As a reward, we did not call A Basin, but everyone else was fair game. Send Liz Eren your questions and, if we use one, win the immunity challenge for one issue (liz@saminfo.com)!

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