September 1993
My Life As An Audit Spy
- Push to The Latest: No
Tapply recounts stories of fifteen ski areas he audited by calling for information, using central reservations, arranging for transportation, spending time at area-operated day lodges, renting ski equipment, placing children in day care, taking lessons, waiting in ticket lines and contacting guest services employees, among other things. This feature presents problems in guest services and suggests solutions.