September 2006

FEATURED STORY
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Paving the Way
It's the first place our guests come to when they visit and the last place they see-our parking lots. How can we make them more user-friendly? While resorts are good at delivering on snow quality, lift modernization, and base amenities, seldom do they focus on the basic concept of good parking. Yet this can be the make-or-break aspect of a resort visit for many guests. Point stated: a Reach Advisors study presented at the 2004 New England Winter Sports Summit found that for a vast majority of resort visitors, the number one "flashpoint" (i.e. thing that turned them off) was a bad parking situation. Yet, when that study was announced there and managers were asked to guess what the flashpoi...

Ziprider cable rescue device, V-Kool heat-reflecting film, Keuka footwear, Techstar Plastics cart, Flexmeter wrist guard, Snow Tiger ski wagon, Milestone rock pavers, ColorID passholder, TAG Heuer timer, Rotella motor oil, SkiData ticket reader, CR-TEC electric valve operators, 3M locating/marking system, HID Powerlight flashlight.