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September 2014

FEATURED STORY

  • Top Tips for Grooming

    SAM turned to some experts for their top 5 grooming tips. With winter snowmaking and grooming operations fast approaching—for a select few, perhaps within a month—it’s time to consider how to make progress in the never-ending quest for better, more efficient grooming. What are the best practices to achieve that? When trying to establish your own set of best practices, first examine current procedures and why things are done the way they currently are. Every mountain has its own unique history. There might be things you do based off past experiences that are no longer relevant on today’s modern machines. Conversely, there could be a very valid reason for what your operators are d...

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Below is the Table of Contents. We have selected a few articles that you can read in their entirety online.

To order an article that is not online or a back issue of SAM Magazine, email donna@saminfo.com.

An Ounce of Prevention

Conveyor lifts have fast become the workhorses at mountain resorts. Servicing them before the season will prevent downtime and headaches.

Driving Employee Engagement

Keeping employees motivated and enthusiastic will increase retention and add to your bottom line.

Rescue Me

The National Ski Patrol has been through years of turmoil. Can it be saved?

Picture This!

As Disney and Vail have learned, offering guests the chance to share special moments at your resort can pay off big.

A New View of Guest Services

Organizing guest services and broadening responsibilities keeps employees invested and guests happy.

Idea Files :: September 2014

Two trailers and a cat-turned-DJ are the latest great ideas from resorts.

Industry Report :: September 2014

SUNAPEE WINS RIGHTS TO LAND IN COURT DECISION... BLACKJACK AND INDIANHEAD MERGE... PAJARITO TRANSFERRED TO LOS ALAMOS COUNTY... MOUNT BALDY FOR SALE... FAIRBANK GROUP TO OFFER FREE GEAR... AWARDS... PEOPLE... SUPPLIER NEWS

Winterizing Summer Ops

The sometime downside to summer ops can be winterizing them.

Top Tips for Grooming

SAM turned to some experts for their top 5 grooming tips.

Doing Well by Doing Right

A clever coupon system makes it a snap for charities and resorts to profit from donation requests.

Online Video Liftie Training

A new tool for lift operations aims to streamline the steps and modernize the process.

Blue Pages :: September 2014

Perspective and Views

Mountain Spy :: September 2014

In this month’s Mountain Spy, we put customer service to the test with a delicate question. While the answers weren’t surprising, the customer service, in many cases, was.

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