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November 2015

November 2015

FEATURED STORY

Speak Out :: Minimum Wage War

As the minimum wage continues to increase in several states, and even fast-food restaurants are offering higher wages, how are winter resorts being affected—and how are they responding? SAM caught up with Richard Wren, director of guest services at Michigan’s Boyne Highlands Resort, to understand the scope of the challenge and Boyne’s reaction.

Mountain Spy :: November 2015 :: Gluten-Free Dining Options

In this month’s Mountain Spy, we address a growing dietary trend—gluten-free. Though a seemingly simply question, the responses vary tremendously. In the end, as always, a personable employee is always the best solution. 

Blue Pages :: November 2015

HOW MUCH MEDICAL EXPERTISE IS ENOUGH?... DO OR DIE (HARD) FOR SOLDIER MOUNTAIN... BRINGING THE MOUNTAIN TO THE PEOPLE... JANIE’S GOT A BUN... REMEMBERING LEONARD... STOP THE DRONES!

Give Beginners Every Possible Edge

The search for the perfect beginner experience is a never-ending quest.

Control Hazardous Energy

Lockout/tagout saves lives, and is required by OSHA.

Passing the Test

As season pass options continue to expand, purchases do, too.

Industry Reports :: November 2015

NEW OWNERS AT BUCK HILL, SNOW RIDGE... ONE FOR THE RECORD BOOK... PEOPLE... SUPPLIER NEWS... OBITUARIES

Construction Site :: November 2015

Resorts across the U.S. have been upgrading lifts and other facilities as part of their efforts to improve the guest experience.

What's in Your Park? :: November 2015

From unique features to over-the-top event setups, this is our 11th annual terrain park contest.

Everybody's an Expert!

At something, that is. How can you turn that expertise into a superlative guest service culture that takes hold across all departments?

Hot Prospects

Summer operations hold the promise of high margins and profits, but achieving them takes a concerted effort.

Go Green, Save Green

A commitment to the environment can pay off in myriad ways.

A Hospitable Climate?

As scientific evidence accumulates about the changing climate, winter resorts face many questions.

Thinking Small

Small ski areas are seeking ways to respond to change and overcome limits to growth. Small ski areas face a variety of challenges, many of which are unique to the nature of a small area operation. SAM wants to get your feedback to help identify the most pressing issues you face as a small ski area operator. By taking this survey, you will ...

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