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November 2016

FEATURED STORY

  • What's in Your Park

    It’s remarkable that this is the twelfth year we’ve put out the call for entries to our annual terrain park contest. We received numerous submissions from all corners of the earth, and the creativity continues to be next-level. We hope these interesting and elaborate ideas will once again inspire terrain park crews to keep pushing the envelope and progressing. CLICK HERE to download the article. ...

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Below is the Table of Contents. We have selected a few articles that you can read in their entirety online.

To order an article that is not online or a back issue of SAM Magazine, email donna@saminfo.com.

What's in Your Park

It’s remarkable that this is the twelfth year we’ve put out the call for entries to our annual terrain park contest. We received numerous submissions from all corners of the earth, and the creativity continues to be next-level. We hope these interesting and elaborate ideas will once again inspire terrain park crews to keep pushing the envelope and progressing.

Social Media in Customer Service

As social media become customer service channels, resorts must step up efforts to stay abreast of comments and requests.

Hiking into the backcountry at Jackson Hole.

Outside the Ropes

Improvements to gear are fueling continued interest in the backcountry. How resorts are responding depends on a number of local considerations.

This article is based on a presentation by Paul Thallner (above) at the SAM Summer Ops Camp in Park City, Utah, in September.

People Fuel Performance

Resorts have long known that employees can greatly impact business performance. Here’s a look at how to ensure that impact is positive.

The Case for a Carbon Tax

As climate change becomes an accepted notion, how will Americans decide what uses of energy are acceptable? A carbon tax can providce the answer.

Construction Site :: November 2016

We highlight snowmaking improvements and, especially, new lodges.

Idea Files :: November 2016

Smart ways to move groomer tillers, dispense sidewalk grit, and enable guests to charge their mobile devices.

On the Road

New England Summit Sunday River, ME, Sept. 13-15... MSAA ANNUAL TRADE SHOW Shanty Creek, MI, Aug. 21-24... Summer Ops Camp  Canyons, UT, Sept. 14-16... SANY-PSAA Expo Holiday Valley, NY, Sept. 19-21

Industry Reports

YouTube Star Buys Pebble Creek... Coleman Group Acquires Hesperus... Tamarack Homeowners Now Own the Resort... People... Awards... Suppliers

Trailblazers :: Eric & Sarah Cylvick

Zipline line builders and pioneers, brake system Inventors.

Early Signs Reflect Last Season

Pass sales are up in the West, and middling elsewhere.

Mountain Spy :: November 2016

Arriving at a ski area for the first time can be intimidating for those who have never, ever even pulled into the parking lot of a ski area before and have no idea where to go, what to do, or what “rentals” and “lift tickets” are. How do resorts handle a call from such a guest?

Effective Policies and Procedures

If your people are good, policies and procedures can help them be great.

Photo credit: Killington Resort

The 5-Minute Rental Fit

Rental bootfitting is an opportunity to educate guests—and provide a fit that will set them up for success.

Blue Pages :: November 2016

QUESTIONS (AND ANSWERS) ABOUT LIFT SAFETY... VAIL RESORTS: HOW BIG CAN IT BECOME?... WARREN MILLER: THE FREEDOM OF SKIING... JAY LOOKS AHEAD DESPITE EB-5 WOES... CHANGES IN STORE FOR SIA SNOW SHOW

Photo credit: Pisten Bully

Snowcat Maintenance

A SAM roundtable discussion explores the practical, confounding, and sometimes comical world of vehicle maintenance.

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