Browse Our Archives

May 2019

May 2019

FEATURED STORY

  • Record Crowds: High Points and Headaches

    The first sign that something different was happening came in mid-November. It was the weekend of the Colorado Ski & Snowboard Expo in Denver. Early-season snow and snowmaking allowed nearby Eldora, owned by Powdr and an Ikon partner, to open with superb conditions. Shockingly, hordes descended on the area, overflowing the parking lots.   Eldora identified the culprit immediately: partner passholders, Ikon and otherwise. The area was sufficiently alarmed that, within a few days, it announced a new parking policy. On busy weekends, cars with less than three people would be charged $20, and the area offered free bus transit for those who parked in Boulder, 30 minutes away. The backl...

    Read More

Record Crowds: High Points and Headaches

The first sign that something different was happening came in mid-November. It was the weekend of the Colorado Ski & Snowboard Expo in Denver. Early-season snow and snowmaking allowed nearby Eldora, owned by Powdr and an Ikon partner, to open with superb conditions. Shockingly, hordes descended on the area, overflowing the parking lots.

Best and Worst in Marketing 2018-19

We offer opinionated, fun, occasionally contentious reviews of the season's marketing initiatives, to inform and inspire future efforts.

Not What, But Why?

Emotive marketing—tapping into why people do the things they do—can be just the thing for a resort's marketing plan.

Controlling Costs

A big-picture look at the NSAA Economic Analysis of United States Ski Areas. As revenues rise, can resorts do more to get expenses under control?

Illustrations by Bryan Mettler

Humble Beginnings

Resort industry leaders and personalities share personal stories of their first time on skis in this third installment of #MyFirstMountain.

Summer Rising: Part 3

Summer business has been booming, but it's now bumping up against some of the same constraints as winter business.

Ober Gatlinburg Tram

Set Up for Success in Gatlinburg

This resort town on the edge of the Great Smokey Mountains can teach winter resorts a great deal about summer business.

Photos, clockwise starting upper left: Granite Bistro at Squaw; Sun Valley’s Village Station; Seating at Granite Bistro; Seasons Restaurant at Windham; Stratton’s Grizzly’s.

Eat Here

Guest expectations for food and beverage at resorts have long gone unmet. Here are several resorts that are changing that story for the better.

SAM Summit Series 2019—Part 3: Sustainability

Resort leaders speak frankly about the essentials for sustainable resorts: commitment, culture, collaboration, and a champion.

Publisher's Memo :: May 2019

Follow the Leaders; How to Follow Up on a Great Season.

News and Views :: May 2019

Season's Pass Fallout, Summer Survey, People and Suppliers News

Trailblazers :: May 2019

Bill Irwin :: Champion of developing the best possible gear for beginners.

Illustration by Senan Gorman, North Pole Design

A Peak, Even Epic, Year to Remember

The best snow in years and the explosion of multi-area passes push visits to new highs.

Tenants for Turns

Incentivizing homeowners to house employees is one answer to the employee housing squeeze.

Electronic Controls: To Upgrade, or not?

A B77 “interpretation” encourages resorts to upgrade electronic controls on older chairlifts.

New Products :: May 2019

A collection of the latest technology and tools aimed at refining opertions and improving the guest experience.

Mountain Spy :: May 2019

The Question: I’m thinking about buying a season pass for next year, but I’ve heard it’s been really crowded this year. Are there plans to try and fix that before next winter?

Guests purchase tickets at Beaver Mountain, Utah.
Courtesy of Ski Utah.

What Do Guests Really Want?

Yes, guests want great snow, quality food, and cheap tickets. But these aren’t necessarily what drives their likelihood to return or recommend.

Indemnification Clauses

A brisk, clear-eyed look at the most important, boring aspect of risk management.

Top Prospects :: May 2019

Profiles of CSU ski area management program graduates.

Snowmass’s Treehouse Kid’s Adventure Center serves as home base for families from the time kids are babies until they blossom into teens.

Deep Roots

The Treehouse at Snowmass weaves nature with convenience to provide year-round programming for children.

Berkshire East’s 10-acre solar field and wind turbine. Photo courtesy of New England Drone Productions
New England Drone Productions

Doing Well by Doing Right

Berkshire East Mountain Resort, Mass., may become the first ski area in North America, and perhaps the world, to be powered 100 percent by carbon-free electricity generated on-site. It’s most of the way to this goal already, and working to complete it. First came a 277-foot tall, 900-kilowatt wind turbine commissioned in 2011. In 2012 came a 10-...