• Risk Management
• Customer Service
• Legal
• Mountain Spy

Issue May 2008 Author Liz Eren Volume 47-3 Page 64 Subject Legal, Risk Management, Customer Service   Question: I just got new equipment and have a friend who had his skis stolen recently. I wanted to know what your policy is if my equipment was stolen? Michigan, Medium Area Answering phone: Young female. ...

• Customer Service
• Ski School
• Mountain Spy

Issue March 2008 Author Liz Eren Volume 47-2 Page 40 Subject Ski School   Question: My husband and I are heading up with my five-year-old and seven-year-old for the day and want to know about your programs for children For this edition of Mountain Spy, our 007 Liz Eren posed as a mother in need of informati...

• Customer Service
• Safety
• Regulation
• Mountain Spy

Issue January 2008 Author Liz Eren Volume 47-1 Page 10   Question: Is the use of helmets required for any of your resort's activities? For this edition of Mountain Spy, our 007 Liz Eren posed as a college journalist writing an article. She started her query with that information and said that she had a simple quest...

• Customer Service
• Weather
• Ticketing
• Mountain Spy

Issue September 2007 Author Liz Eren Volume 46-5 Page 40 Subject Ticketing, Customer Service   Question: I'm planning on buying a season pass this year but am a little hesitant because a friend last year missed a lot of ski days due to unfortunate weather. Do you have any compensation for lost ski days or some...

• Summer
• Activities
• Research
• Mountain Spy

Issue July 2007 Author Liz Eren Volume 46-4 Page 24 Subject Activities, Research, Summer   Question: Do you know what an alpine slide is or what a mountain coaster is? We changed things up for this mountain spy by spying on your customers. We stuck with your core customers because we figured they would be mos...

• Marketing
• Customer Service
• Ski School
• Ticketing
• Mountain Spy

Issue May 2007 Author Liz Eren Volume 46-3 Page 22 Subject Marketing, Research, Ski School, Customer Service   Question: My boyfriend and I are planning on coming up to your mountain this weekend and we haven't been skiing in years. How much will we spend for the day? For this edition of Mountain Spy, our 007...