Welcome to the Technology Mountain Department, where we've gathered SAM content on contactless technology. From topical information about how to plan for summer and winter operations to easy steps to maintain customer and employee expectations, this department covers a lot of ground. 

TECH SOLUTIONS 2021

Explore our spotlight on tech products and services to help operators continue to enhance their guests' experience, collect important information digitally, and streamline commerce.

SMART SERVICE DELIVERY

SAM January 2021
I.T. is at the core of any business, especially complicated operations like ski areas. When there are 3,000+ skiers on our slopes, you can almost hear the beat of the systems working. Efficiently managing it all is critical. Otherwise I.T. teams will be lost in daily break-and-fix service request tickets.

CAN'T TOUCH THIS

SAM July 2020
Technology can go a long way toward eliminating guest touchpoints. The pandemic should be the catalyst for many ski areas to reevaluate their processes and leverage technology to offer a better guest experience moving forward, pandemic or not.

PODSAM :: THE HUDDLE

Listen as representatives from several resorts and experts from resort technology and operations companies help identify solutions to challenges. From managing the online user experience and on-site product redemption to minimizing pinch points and touchpoints, this Huddle provides actionable takeaways for ski areas of all sizes.

IMPORTANT CONSIDERATIONS WHEN CHOOSING AN E-COMMERCE PLATFORM

Aspenware Sponsored Content
Many resorts are closing their ticket windows and only accepting bookings online this season, so it’s never been more important to have a seamless e-commerce experience. To learn more about what that looks like, Aspenware vice president of service Jenni Buonanni answers a few questions.

ENTERPRISING SOFTWARE

SAM May 2020
The software most ski areas use must be versatile and customizable and integrate with other programs and systems. Since everyone’s needs are unique, we asked a handful of resort IT folks what they’d like to know about enterprise software capabilities. And then we put their questions to a collection of suppliers.

 Sponsored Video: Arrival by Aspenware - a new online check-in software for the ski industry