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September 2009

FEATURED STORY

  • Keep 'Em Coming Back for More

    It's important to inspire exceptional customer service in any economy. Worried about the effects of a depressed economy on the upcoming season? I have one question for you: WWYDIAWO? (What would you do in a whiteout?) So ask yourself: would you keep skiing or boarding blindly along? Or would you pause for a few minutes to get your bearings?The current economic meltdown is your whiteout. The bad economy is a swirling opaque cloud that’s obstructing your view. It’s forcing you to stop and have a good hard look around. And one of the things you’re seeing, maybe more clearly than ever, is how the people at your resort interact with your customers. You witness, for example, a less-than-...

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Managing for Peak Days in Lean Times

As businesses across the country tighten their belts, creative staffing has become a top priority.

Tune-Up Time

The snow will be flying before we know it, and here are what some areas do to get ready.

Clearing the Way

A round-up of key snow removal equipment.

With Energy, Less is More

Here's how one resort cut down on its emissions while beefing up its bottom line.

Growth Spurt Ahead?

A recession seems like an odd time to be talking about growing the market, but two factors make it a real possibility, if resorts take advantage.

Construction Site :: September 2009

While lifts were not the big story this summer, plenty of smaller projects kept ski area crews busy.

Mountain Spy :: September 2009

Mountain Spy Liz Eren tackles a growing problem with kids--food allergies. And, once again, the answers are as varied as the resorts themselves. 

Speak Out :: Group Visits are Not the Big Answer

Leigh Nelson President of Welch Village Ski Area talks group sales.

Speak Out :: What, Me Worry?

Global Warming

Industry Reports :: September 2009

SWAIN LEASED WITH PURCHASE AGREEMENT... YELLOWSTONE CLUB SALE FINALIZED... NEW YORK NUMBER 4 IN VISITS... FORMER TITUS MANAGER PLEADS GUILTY... TELLURIDE TO HOSE WORLD CUP... MOONLIGHT TO FORECLOSE?... OBITUARIES... PEOPLE... SUPPLIER NEWS

Team Building

It takes all kinds-well, six, anyway-to staff a park.

Keep 'Em Coming Back for More

It's important to inspire exceptional customer service in any economy.

The Changing Landscape

As print struggles, resorts will have to broaden their online efforts to reach new customers.

Summer Blues

Weather and economy cast a cloud over summer ops.

Blue Pages :: Setpember 2009

BANKING ON EL NIÑO... FALLOUT FROM THE CREDIT CRISIS... WINTER PARK SKI TRAIN NOT DEAD YET... "DON'T MOVE FIREWOOD" CAMPAIGN EXPANDS... CHEER UP: YOU COULD BE IN RETAIL... INDOOR SLOPES REMAIN ELUSIVE IN U.S... TAKING A STAND FOR AND AGAINST GLOBAL WARMING... DISC GOLF SCORES BIG WITH RESORTS 

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