In this month’s Mountain Spy, we tackled straightforward customer service. When a mother is bringing her brood up to your hill, how easy are you making life for her? A special shout-out to the French Canadians who nailed this one.

 

In this month's Mountain Spy, we tackle what is becoming a controversial subject--uphill traffic. But this is a test of customer service. Whether the answer is "yes" or "no," it still pays to deliver information with a friendly attitude.

 

In this month's Mountain Spy, we logged on to Facebook and posted our question on the walls of several mountain resorts. In a world of immediate customer service, Facebook is the first place many customers go for a quick answer--and a legitimate one at that. Unfortunately, almost half of the mountains didn't respond to our message and left our Mountain Spy in the dark...others nailed it!

 

In this month’s Mountain Spy, there were two stand-outs and several more that were almost perfect. Of course, there were a few that were subpar, proving once again that the employees answering the phone can make or break developing customer loyalty.

 

In this month’s Mountain Spy, we mark an unfortunate first: two epic fails. With summer operations growing in popularity, it pays to make sure the folks answering the phones are as good as your winter best. Or perhaps these were your winter best and they need some time off!