Mountain Spy May 2013 Conditions

ISSUE

AUTHOR

Elizabeth Eren

VOLUME

52-3

PAGE

34

SUBJECT

Customer Service

 

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Mountain spy, Liz Eren, asks a question on finding the best snow. We’d like to give credit for this question to Arapahoe Basin’s Alan Henceroth, who told us that they get this call a lot. As a reward, we did not call A Basin, but everyone else was fair game. Send Liz Eren your questions and, if we use one, win the immunity challenge for one issue (liz@saminfo.com)!

Mountain Spy March 2013 Ski Camp

 

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In this Mountain Spy, Liz Eren put on her Mom hat again and called around to see how she should prepare her son for a community ski program. Responses were lukewarm, but we did have a tie for the winner—they had small deductions for no website mentions. 

Mountain Spy January 2013 Non Ski Activities

 

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With the industry focus squarely on families, in this Mountain Spy, Liz Eren played Mom (we mean, decision-maker) and called around to see what this potential family trip had for her. As always, you just can’t put a price on good customer service, no matter how many options you’ve got. 

Mountain Spy November 2012 Bring a Friend

 

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Mountain Spy Liz Eren poses a question about the Bring a Friend Challenge. Sadly, most resorts were unprepared. 

Mountain Spy September 2012 Summer Activites

 

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Liz Eren's mission this issue was to see how resorts are responding to the growing demand for summer activities.

Mountain Spy July 2012 Mountain Biking

 

 

 

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In this Mountain Spy, Liz Eren disguises herself as a worried Mom and asks a very open-ended question. The answers are varied, but some really nailed it.