Issue July 2008 Author Liz Eren Volume 47-4 Page 32 Subject Activities, Summer Question: I'm planning a company outing for the day and friend recommended a ski resort for various summer activities. What exactly do you offer? Vermont, Large Area Answering phone: Female SAM: Stated question First contac...
Issue May 2008 Author Liz Eren Volume 47-3 Page 64 Subject Legal, Risk Management, Customer Service Question: I just got new equipment and have a friend who had his skis stolen recently. I wanted to know what your policy is if my equipment was stolen? Michigan, Medium Area Answering phone: Young female. ...
Issue March 2008 Author Liz Eren Volume 47-2 Page 40 Subject Ski School Question: My husband and I are heading up with my five-year-old and seven-year-old for the day and want to know about your programs for children For this edition of Mountain Spy, our 007 Liz Eren posed as a mother in need of informati...
Issue January 2008 Author Liz Eren Volume 47-1 Page 10 Question: Is the use of helmets required for any of your resort's activities? For this edition of Mountain Spy, our 007 Liz Eren posed as a college journalist writing an article. She started her query with that information and said that she had a simple quest...
Issue September 2007 Author Liz Eren Volume 46-5 Page 40 Subject Ticketing, Customer Service Question: I'm planning on buying a season pass this year but am a little hesitant because a friend last year missed a lot of ski days due to unfortunate weather. Do you have any compensation for lost ski days or some...
Issue July 2007 Author Liz Eren Volume 46-4 Page 24 Subject Activities, Research, Summer Question: Do you know what an alpine slide is or what a mountain coaster is? We changed things up for this mountain spy by spying on your customers. We stuck with your core customers because we figured they would be mos...
