Mountain Spy July 2013 Zipline

ISSUE

VOLUME

52-4

PAGE

24

SUBJECT

Customer Service

 

cover jul13

In this month’s Mountain Spy, we mark an unfortunate first: two epic fails. With summer operations growing in popularity, it pays to make sure the folks answering the phones are as good as your winter best. Or perhaps these were your winter best and they need some time off!

Mountain Spy May 2013 Conditions

ISSUE

AUTHOR

Elizabeth Eren

VOLUME

52-3

PAGE

34

SUBJECT

Customer Service

 

may 13 cover

Mountain spy, Liz Eren, asks a question on finding the best snow. We’d like to give credit for this question to Arapahoe Basin’s Alan Henceroth, who told us that they get this call a lot. As a reward, we did not call A Basin, but everyone else was fair game. Send Liz Eren your questions and, if we use one, win the immunity challenge for one issue (liz@saminfo.com)!

Mountain Spy March 2013 Ski Camp

 

mar13 cover

In this Mountain Spy, Liz Eren put on her Mom hat again and called around to see how she should prepare her son for a community ski program. Responses were lukewarm, but we did have a tie for the winner—they had small deductions for no website mentions. 

Mountain Spy January 2013 Non Ski Activities

 

cover jan13

With the industry focus squarely on families, in this Mountain Spy, Liz Eren played Mom (we mean, decision-maker) and called around to see what this potential family trip had for her. As always, you just can’t put a price on good customer service, no matter how many options you’ve got. 

Mountain Spy November 2012 Bring a Friend

 

nov12 c1

Mountain Spy Liz Eren poses a question about the Bring a Friend Challenge. Sadly, most resorts were unprepared. 

Mountain Spy September 2012 Summer Activites

 

sep12 cover

Liz Eren's mission this issue was to see how resorts are responding to the growing demand for summer activities.