In this month’s Mountain Spy, we mark an unfortunate first: two epic fails. With summer operations growing in popularity, it pays to make sure the folks answering the phones are as good as your winter best. Or perhaps these were your winter best and they need some time off!

 

Mountain spy, Liz Eren, asks a question on finding the best snow. We’d like to give credit for this question to Arapahoe Basin’s Alan Henceroth, who told us that they get this call a lot. As a reward, we did not call A Basin, but everyone else was fair game. Send Liz Eren your questions and, if we use one, win the immunity challenge for one issue (liz@saminfo.com)!

 

In this Mountain Spy, Liz Eren put on her Mom hat again and called around to see how she should prepare her son for a community ski program. Responses were lukewarm, but we did have a tie for the winner—they had small deductions for no website mentions. 

 

With the industry focus squarely on families, in this Mountain Spy, Liz Eren played Mom (we mean, decision-maker) and called around to see what this potential family trip had for her. As always, you just can’t put a price on good customer service, no matter how many options you’ve got. 

 

Mountain Spy Liz Eren poses a question about the Bring a Friend Challenge. Sadly, most resorts were unprepared. 

 

Liz Eren's mission this issue was to see how resorts are responding to the growing demand for summer activities.