In this Mountain Spy, Liz Eren disguises herself as a worried Mom and asks a very open-ended question. The answers are varied, but some really nailed it.
In this Mountain Spy segment, Liz Eren tackles our less-than-stellar season with a well-placed call during spring season pass promotions. And even when Liz (as a customer) didn’t get the answer she wanted, good customer service can save the day.
Issue July 2010 Author Liz Eren Volume 49-4 Page 28 Subject Customer Service Question: Can I camp at your resort this summer? Mountain 1, Maine First Contact: Young male, nice enough sounding. SAM: Stated question. Staff: Umm, yeah, I don't think we do any camping here, but I can put you through to gen...
Issue May 2010 Author Liz Eren Page 36 Subject Customer Service Question: My Son has become completely obessed with Shaun White since the Olympics and now wants to be hime. How can I get that process started? Mountain 1: New Hampshire First Contact: Female, very chirpy and happy sounding. SAM: Stated questio...
Issue March 2010 Author Liz Eren Volume 49-2 Page 32 Subject Customer Service Have a Mountain Spy Question you'd like asked? Email liz@saminfo.com Question: Can I bring my ski bike to your mountain? Mountain 1, CO First Contact Automated machine. Chose guest services. Answ...
Issue January 2010 Author Liz Eren Volume 49-1 Page 44 Subject Customer Service Have a Mountain Spy Question you'd like asked? Email liz@saminfo.com Question: I planning a family vacation and have a 14-month old. What kind of babysitting do you offer at your resort? Mounta...
- Mountain Spy November 2009
- Mountain Spy July 2009
- Mountain Spy March 2009
- Mountain Spy January 2009
- Mountain Spy November 2008
- Mountain Spy September 2008
- Mountain Spy July 2008
- Mountain Spy May 2008
- Mountain Spy March 2008
- Mountain Spy January 2008
- Mountain Spy September 2007
- Mountain Spy July 2007
