Mountain Spy July 2014 What's New

 

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In this month’s Mountain Spy, we play eager guest. As winter wound down, Mountain Spy Liz Mettler called to see about what projects resorts were working on. As usual, it’s not the question that matters, but the answer.

Mountain Spy May 2014 Spring Skiing

 

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In this month’s Mountain Spy, we tackled straightforward customer service. When a mother is bringing her brood up to your hill, how easy are you making life for her? A special shout-out to the French Canadians who nailed this one.

Mountain Spy March 2014 Valet Parking

 

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In this month’s Mountain Spy, we tackled straightforward customer service. When a mother is bringing her brood up to your hill, how easy are you making life for her? A special shout-out to the French Canadians who nailed this one.

Mountain Spy January 2014 Skin Up

 

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In this month's Mountain Spy, we tackle what is becoming a controversial subject--uphill traffic. But this is a test of customer service. Whether the answer is "yes" or "no," it still pays to deliver information with a friendly attitude.

Mountain Spy November 2013 Terrain Park Features

 

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In this month's Mountain Spy, we logged on to Facebook and posted our question on the walls of several mountain resorts. In a world of immediate customer service, Facebook is the first place many customers go for a quick answer--and a legitimate one at that. Unfortunately, almost half of the mountains didn't respond to our message and left our Mountain Spy in the dark...others nailed it!

Mountain Spy September 2013 Recommendations

 

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In this month’s Mountain Spy, there were two stand-outs and several more that were almost perfect. Of course, there were a few that were subpar, proving once again that the employees answering the phone can make or break developing customer loyalty.