In this month’s Mountain Spy, we tackled straightforward customer service. When a mother is bringing her brood up to your hill, how easy are you making life for her? A special shout-out to the French Canadians who nailed this one.

In this month's Mountain Spy, we tackle what is becoming a controversial subject--uphill traffic. But this is a test of customer service. Whether the answer is "yes" or "no," it still pays to deliver information with a friendly attitude.

In this month's Mountain Spy, we logged on to Facebook and posted our question on the walls of several mountain resorts. In a world of immediate customer service, Facebook is the first place many customers go for a quick answer--and a legitimate one at that. Unfortunately, almost half of the mountains didn't respond to our message and left our Mountain Spy in the dark...others nailed it!

In this month’s Mountain Spy, there were two stand-outs and several more that were almost perfect. Of course, there were a few that were subpar, proving once again that the employees answering the phone can make or break developing customer loyalty.