Mountain Spy :: March 2025

The Spy asks: “In what conditions should I use a helmet?”

Mountain Spy :: November 2024

The Spy asks: “We want to come ski for Thanksgiving. If conditions aren’t good, is there anything else to do?”

Mountain Spy :: September 2016

THE QUESTION: WE ARE HOSTING A COUPLE OF COLLEGE EXCHANGE STUDENTS FROM SPAIN AND WE WANT THEM TO ENJOY YOUR ADVENTURE ACTIVITIES, BUT THEY DON’T SPEAK ANY ENGLISH. WILL THE LANGUAGE BARRIER BE AN ISSUE?

Mountain Spy :: Nudist Wedding Ceremony?

This month's Mountain Spy asks a rather unusual but not implausible question. It does more than simply test how broad-minded a resort is though—it reveals how sensitive guest service issues are handed.

Mountain Spy Nov 2015 - Gluten-Free Dining Options

SSUE

AUTHOR

Liz Mettler

VOLUME

54-6

PAGE

34

SUBJECT

Customer Service

 SAM Nov15 cover

 

THE QUESTION: DO YOU HAVE GLUTEN-FREE DINING OPTIONS AT YOUR RESORT?

Mountain Spy - September 2015 Entitled Customers

  

 

SAM Sep15 Cover

In this month’s Mountain Spy, we address the trend of entitled customers. The responses vary, but a personable employee is always the best solution