

The Spy asks: “We want to come ski for Thanksgiving. If conditions aren’t good, is there anything else to do?”
THE QUESTION: WE ARE HOSTING A COUPLE OF COLLEGE EXCHANGE STUDENTS FROM SPAIN AND WE WANT THEM TO ENJOY YOUR ADVENTURE ACTIVITIES, BUT THEY DON’T SPEAK ANY ENGLISH. WILL THE LANGUAGE BARRIER BE AN ISSUE?
This month's Mountain Spy asks a rather unusual but not implausible question. It does more than simply test how broad-minded a resort is though—it reveals how sensitive guest service issues are handed.

SSUE
AUTHOR
Liz Mettler
VOLUME
54-6
PAGE
34
SUBJECT
Customer Service
THE QUESTION: DO YOU HAVE GLUTEN-FREE DINING OPTIONS AT YOUR RESORT?


In this month’s Mountain Spy, we address the trend of entitled customers. The responses vary, but a personable employee is always the best solution
- Mountain Spy July 2015 Disgruntled Pass Holders
- Mountain Spy May 2015 Ski Safety
- Mountain Spy March 2015 Entitled Customers
- Mountain Spy Jan 2015 Gear Rental
- Mountain Spy November 2014 Safety on the Hill
- Mountain Spy September 2014 Ziplines
- Mountain Spy July 2014 What's New
- Mountain Spy May 2014 Spring Skiing
- Mountain Spy March 2014 Valet Parking
- Mountain Spy January 2014 Skin Up
- Mountain Spy November 2013 Terrain Park Features
- Mountain Spy September 2013 Recommendations