The Spy asks: “We want to come ski for Thanksgiving. If conditions aren’t good, is there anything else to do?”

THE QUESTION: WE ARE HOSTING A COUPLE OF COLLEGE EXCHANGE STUDENTS FROM SPAIN AND WE WANT THEM TO ENJOY YOUR ADVENTURE ACTIVITIES, BUT THEY DON’T SPEAK ANY ENGLISH. WILL THE LANGUAGE BARRIER BE AN ISSUE?

• Customer Service
• Guest Services
• Mountain Spy

This month's Mountain Spy asks a rather unusual but not implausible question. It does more than simply test how broad-minded a resort is though—it reveals how sensitive guest service issues are handed.

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THE QUESTION: DO YOU HAVE GLUTEN-FREE DINING OPTIONS AT YOUR RESORT?

• Customer Service
• Guest Services
• Ticketing
• Mountain Spy

  

 

In this month’s Mountain Spy, we address the trend of entitled customers. The responses vary, but a personable employee is always the best solution